Thanks, I’ve done that. I’ll check tomorrow and see if its fixed. Thank you for the help.
Did the update for android, all transactions are now there.
I have about 6 accounts that still show an incorrect balance on the account screen versus the running transaction total.
Some of my recurring transactions were duplicated after the update. I got rid of the duplicates. The above is my only outstanding problem.
Thank you
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Same boat here.
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Thank you, for the team working on trying to fix these issues, here is the issue I’m having, hope it can help to pinpoint the issues.
I’m having issues with an envelope showing one figure and the running transaction total showing a different amount. I am confident the running transaction total is correct. Is this related to the same issues.
This problem is the same both on Android App and Website
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I had duplicate envelope fills on my payday 4 days ago which also left my unallocated in the negative. Even though the envelope fills were duplicated the actual deposit doesn’t show in the envelopes or the duplicate doesn’t show in the unallocated. How long before the problem will be fixed?
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My account balance on the website is different from the running transaction balance on the website for the same account. There is no way to fix this because if I correct the account balance then it adds a transaction, which in turn causes the running transaction balance to change. It is the running transaction balance that is correct. The account balance does not match. Does anyone know when this will be fixed ?
My account balance on the website is different from the running transaction balance on the website for the same account. There is no way to fix this because if I correct the account balance then it adds a transaction, which in turn causes the running transaction balance to change. It is the running transaction balance that is correct. The account balance does not match. Does anyone know when this will be fixed ?
My issue seems to have resolved. The double entry was showing just now in unallocated and the envelopes so I deleted the second pay day in unallocated and it adjusted the envelopes.
Thanks so much, I love this app and would find it hard to manage without it.
I’m seeing the same issue! It’s driving me nuts and I don’t know how to fix it. Please help!
For those who have duplicate scheduled transactions, we have removed the ones that show as [Scheduled] in gray so they will not cause further duplicates going forward. Note: we did not touch duplicate scheduled transactions that have already posted, as some users have already been addressing those on their own and system-wide deletions would cause more problems. So if you still have duplicates at this point, please delete them in your own household.
And for those who still have discrepancies between balances and running balances in the transaction history on the web, we are actively working on a system-wide fix for that. In the meantime, you can email us at support [at] goodbudget.com with the email address you used to register for Goodbudget, as well as a screenshot of the problem, and we’ll be glad to fix your household individually. @dkkendal @eric_schilling @KSouth @dillon
Thank you to everyone for your patience as we’ve worked through the process of cleaning this up.
Has this balance issue been resolved yet? I still have an envelope whose running balance does not match the overall balance. Thank you.
@Jarrod Since it sounds like you have a discrepancy between a current balance and running balance on the web, email us at support [at] goodbudget.com with the email address you used to register for Goodbudget, as well as a screenshot of the problem. We’ll be glad to fix your household individually.
As an update for those listening in: we’ve written a system-wide fix to keep balances in line with the running balances; that fix is currently in testing. Thanks to everyone for your patience!
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@Lance6999 - Sorry for the continued trouble! Unfortunately, we don’t see an email from you. Have you already contacted us? We’re currently rolling out a permanent fix that should keep your balances aligned going forward, and we’re happy to add you to the list of Households that have the fix. Just shoot us an email to support@goodbudget.com. Thanks for your patience.