I expected to see some transaction impoorted today. However, neither the Checking nor my CC has received anything since last Friday. Is the service broken? I can see the transactions have been cleared on both accounts’ websites; they are not pending.
Hi @chmooney,
Goodbudget will sync your new transactions only after they’ve cleared in your bank first. So when you make a new purchase on the real-life account, it will take a few business days for that transaction to clear in your bank and then for your bank to report the transaction and send it to Goodbudget. Oftentimes, banks have delays in clearing transactions over the weekend or holidays.
After transactions have cleared from your bank, Goodbudget asks Plaid (the service we use to create the connections between Goodbudget and your banks) if new transactions are available a few times each day. If your bank has marked transactions as cleared (which usually happens once a day), Plaid will be able to pick those items up and then send them to Goodbudget.
If you are seeing that transactions have cleared from your bank and it has been over a week of not syncing down, then please contact support@goodbudget.com and we can take a closer look at your Household and bank connection with Plaid. There are times that banks are migration to a new integration that can cause additional delays.
Hope this helps!
Chloe
Is there a way to monitor the Plaid Service to see if it’s trying?