I first noticed good budget would not finish loading for multiple minutes yesterday. After loading, I had a bunch more unsorted transactions imported, but they looked familiar to me. I could swear I had previously sorted many of them but there were no duplicates. Then I noted my bank and a credit card balance was incorrect vs the actual accounts. I noticed the amount they were off was the exact amount of a payment from the checking to the credit card, although that payment was already showing in the account. I created a manual transaction that duplicated that transfer and the totals appear correct now. today, I had new transactions come in to assign, and suddenly there was positive money in the “available” I cannot account for. Right now all transactions appear to be in place and the bank and CC card accounts match, but it says I have cash available that I shouldn’t. Also some but not all envelopes are mismatching the current envelope total between the total shown on the main screen and the running total inside the envelope. I cannot see why that is. Its like some previous envelope fill or other transactions were erased out of the system. Everything was fine Monday morning and then Monday afternoon is when the weirdness started.
I am having the same issue with overall weirdness and envelope totals not matching the running transactions totals. It is also not syncing between app and website. The last time the app synced was Sunday night - new transactions added today on website not showing on app.
@raidalg - We apologize for the trouble! We believe the discrepancies resulted from some web maintenance we’ve been working on over the last few weeks. We’re working to systematically address the balance discrepancies, and it looks like yours as already been corrected.
We encourage you to review your changes from the last few weeks to confirm everything looks correct.
Please shoot us an email (support@goodbudget.com) from your Household email address if you’re still having issues. Thank you!
@sarahb845 - We apologize for the trouble! That definitely shouldn’t happen! Please email us (support@goodbudget.com) from your Houeshold email address so we can correct your Envelope balances. We appreciate your patience!
I have also been having issues with odd numbers on the app. And then when I tried to restart the app I haven’t been able to get my transactions to download. My envelopes came through but none of the transactions. I even tried creating a new account, and can’t get it to download for that one either.
I’ve been having the same problem for a few days. Started with a 28 cent difference I couldn’t find. Then I noticed the running totals being off from the main account screen.
I tried un-installing and re-installing the app, and none of my transactions have re-downloaded.
Same issue, following hoping it gets fixed. Web version looks fine, still syncing transactions from our bank. Both our ios apps won’t download any transactions. Even cleared all our goodbudget data to start fresh, but still won’t sync to mobile app. Delete and reinstall app didn’t help.
@Eric_Schilling @lowerpro @SnowyRose08 Sincere apologies for the problems you’re seeing! The symptoms you’re describing sound like they are related to the root cause we’ve identified from Monday’s release. We are systematically working to fix this.
Everyone – We started a new thread related to this collection of symptoms in order to offer status updates on the situation. While we are still listening here, we encourage you to follow the new thread. We’ll update the new thread periodically as we work through each issue. Apologies again, and thank you so much for your patience!