Fixed: can't back up Android

Announcements
1

If your Android has not been able to back up since Monday, the fix for that is now available.
To make sure you get a full copy of your data onto your phone, here’s what to do:

  1. On your Android, go to the Google Play Store to get the latest version (v 2.24.26013)
  2. In the Goodbudget Android app, head to the Envelopes tab, and tap on the Overflow Menu (those three vertical dots) > Back Up to manually back up your app

You’ll know it worked if

  • “Last backup” says “<1m”
  • Your recent transaction history on the web and Android are consistent
  • Adding a transaction on web or Android backs up to the other place (or across 2 Androids)

If you still have other issues that you noticed since Monday, you can see status updates for other fixes here

Again, we are sincerely sorry for the trouble! And thank you for your patience as we worked to resolve this issue.

1 Like
Issues with balances and backups since Aug 3
Issues with balances and backups since Aug 3
2

I just followed those instructions and it shows it backed up but the totals are not right. I still see duplicate transactions

1000040381
10000403811080×4098 467 KB

3

@Petcanu I believe the type of duplicates you shared in your screenshot have been addressed. If you’re still having issues, let us know.